Refund policy

Returns & Refunds Policy

We hope you love your Rise and Align order. If you change your mind, you may request a return within 14 days of receiving your order. Once you have told us you wish to cancel, you then have a further 14 days to return the goods.

Items must be returned unused, in their original condition and packaging, with proof of purchase.

To request a return, please contact hello@riseandalign.uk before sending anything back. Once your return has been approved, we will provide the return instructions and return address.

Return Postage

Customers are responsible for the cost of returning items to us for change-of-mind returns. We recommend using a tracked service, as returned items remain the customer’s responsibility until they reach us.

Where a return qualifies under your statutory cancellation rights, we will refund the price paid for the returned item(s), together with the cost of our standard delivery service. Any additional amount paid for an upgraded delivery service is not refundable.

Grip Socks

For hygiene reasons, Signature Grip Socks can only be returned for change of mind if they are unworn and any hygiene seal or protective packaging remains intact.

Once a hygiene seal has been broken, they cannot be returned for change of mind. This does not affect your rights if the item is faulty, damaged, incorrect or not as described.

Pilates Mats & Resistance Bands

Pilates mats and resistance bands may be returned within the return period provided they are in a condition suitable for resale.

You may inspect the product in the same way you reasonably would in a shop. If an item has been used or handled beyond what is necessary to inspect it and its value has been reduced, we may make an appropriate deduction from the refund.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact hello@riseandalign.uk as soon as possible with your order details and, where helpful, photographs of the issue.

We will work with you to resolve the problem and, where appropriate, arrange a replacement, refund or return at no additional cost to you.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Contact

For any questions about returns or refunds, please contact:

hello@riseandalign.uk

Your statutory rights are not affected.